SAMPLE / FICTIONAL — Peak Air HVAC is not a real customer. For illustration of the free Review Gap Report.
# SAMPLE — Review Gap Report
> **SAMPLE / FICTIONAL.**
> “Peak Air HVAC” and all metrics below are invented for demonstration.
> This is **not** a real audit of any Denver HVAC company.
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**Prepared for:** Peak Air HVAC *(fictional)*
**Market:** Denver, CO · HVAC / AC repair / furnace
**Data basis:** Public Google Maps / web signals only
**Snapshot date:** 2026-09-05
**Report type:** Free Review Gap Mini-Report (SAMPLE)
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## 1. Snapshot
| Metric | Peak Air HVAC (you) |
|--------|---------------------|
| Public Google reviews (approx.) | **142** |
| **Unanswered reviews** | **47** |
| **Reply rate** | **~67%** (95 of 142 have a public owner reply) |
| Rating (public) | 4.6 |
| Recent unanswered 1–2★ (last 90 days) | **4** |
**Bottom line:** Nearly **one in three** reviews has no public reply. Four recent low-star reviews are still open — the pattern maps prospects notice first.
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## 2. Competitor reply contrast *(fictional peers)*
| Business | Reviews | Unanswered | Reply rate |
|----------|--------:|-----------:|-----------:|
| **Peak Air HVAC** (you) | 142 | **47** | **~67%** |
| Mile High Comfort Co. | 198 | 12 | ~94% |
| Front Range Heating & Air | 161 | 8 | ~95% |
| Denver Duct Pros | 117 | 31 | ~74% |
Competitors who reply to almost everything look more “present” in the map pack conversation. Peak Air’s rating is fine; **response gaps** are the trust leak.
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## 3. Three brand-safe SAMPLE draft replies
*Illustrative only. Real packs match your tone and the actual review text.*
### A — Positive (5★, unanswered)
> Thank you for trusting Peak Air with your AC repair, {{FirstName}}. We’re glad the tech got you cooled down quickly and that the visit felt respectful of your home. If you ever need seasonal maintenance or a second system looked at, we’re here — just give us a call.
### B — Neutral / mixed (3★, unanswered)
> Thanks for the feedback, {{FirstName}}. We’re sorry the appointment timing didn’t match what you expected. We’d like to make this right — please call the shop at {{Phone}} and ask for the owner so we can review what happened and improve.
### C — Negative (1★, unanswered) — no admission of legal fault
> We’re sorry your experience with Peak Air fell short, {{FirstName}}. This isn’t the standard we aim for. Please contact us directly at {{Phone}} so we can gather details and work toward a resolution offline. Thank you for bringing it to our attention.
**Rules baked into every Rescue Pack draft:** no fake promises, no arguing in public, no admitting liability, invite offline resolution on negatives, thank specifics on positives.
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## 4. What the $47 Rescue Pack includes
If Peak Air were a real customer, the paid **Unanswered Review Rescue Pack ($47)** would deliver:
1. Brand-safe reply drafts for **all 47 unanswered** public reviews
2. **5** Google Business Profile post drafts (seasonal / trust / service reminders)
3. Short paste instructions (you post; no Google login required from us)
4. Delivery within **24 hours** of payment — **full refund if not delivered in 48 hours**
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## 5. CTA
**Want the full Rescue Pack for your business?**
Pay **$47** → receive every unanswered reply draft + 5 posts.
Or start with your own **free Review Gap Report** (real name, real public counts) — no obligation.
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*End of SAMPLE / FICTIONAL Report for Peak Air HVAC.*
*Real reports use the customer’s public business name and live unanswered set.*
Request your free report